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Bathpack

How can we help? Get all of your important questions answered here or reach out to us to learn more. 

Help Center - Bathpack

Where is my order confirmation?

When will my order ship?

What if the item I ordered  arrives broken or damaged?

Orders

Will I ever be able to have products delivered monthly?

Why are you sold out?

Best way to clean the brush?

What is the difference between the Bathpack Silver Brush and the Silver Brush 2.0?

Which brush do you recommend for curly hair?

What does the hair oil contain?

Is your hair oil cruelty-free?

What is so special about your Silkie pillow case?

Products & Care

How can you have such low prices without sacrificing quality?

Price

What payment methods do you accept?

Payment Methods

What delivery options are available?

Do you offer free shipping?

Do you offer international shipping?

How can I track my order?

How long will my order take to arrive?

Shipping & Delivery

How do I cancel an order?

What is your return & refund policy?

Returns & Cancellations

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

Everything you need to know about Bathpack orders.

Everything you need to know about Bathpack products.

Everything you need to know about Bathpack price.

Route helps cover your order in the event that it gets lost, stolen, or damaged while in transit.

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